Bestseller

Customer Support

Do you have a question? Please contact our customer service. We try to answer you within 24 hours, 7 days a week.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 8:00 - 16:00 00

✉️ info@healthwisesouthafrica.co.za

Healthwise South Africa

At Healthwise South Africa, we strive to keep prices affordable so you can dress in style without straining your wallet.

Because we take care of the shipping costs, your latest finds will be delivered to your door at no extra cost.

If you have a question or need help, our friendly support team is just a click away and always ready to help.

Frequently asked questions

How can I return my order?

Not satisfied with your order? Please contact info@healthwisesouthafrica.co.za before opening a dispute.

Type DISPUTE in the subject line and let us know what the issue is, these emails will be treated with the highest priority and will solve your problem faster than a complaint with the payment provider!

The estimated delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, there may be delays in the delivery of an order.

You can check the status by sending an e-mail to our customer service. Please include your order number and send the e-mail from the same e-mail address you used to place the order.

When can I expect my order?

We believe that you should not pay too much for a desired product, so we deliver the products directly from our supplier.

This saves on shipping, storage and packaging costs and allows us to offer the products at a competitive price.

The time frame for processing orders is divided into parts:

Processing time: the order is approved, quality checked and packed. All orders are forwarded to the fulfillment center for shipment within 48 hours of order placement.

Delivery time: This refers to the time it takes to transport the goods from the fulfillment center to the final destination.

The delivery time is usually 7-14 working days.

Not satisfied with your order?

Are you not satisfied with your order? Before opening a dispute in your Klarna portal, contact info@healthwisesouthafrica.co.za with the subject: DISPUTE and let us know what's going on.

These emails will be treated with the highest priority and will resolve your issue faster than a complaint with your payment provider!

Where can I find my Track & Trace code?

You can track your parcel with your 4- or 5-digit order number (#xxxxx) and your e-mail address.

The track & trace code does not provide any information, how is that possible?

Tracking information is available from the time your parcel arrives with the carrier. Please note that there may be delays and it may take a little longer for the information about your order to be forwarded.

  • Free delivery

    Orders in South Africa are always shipped free of charge, insured, and include Track & Trace. Delivery is handled by your local courier as early as the next day.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ satisfied customers!

    Healthwise South Africa has over 5,000 satisfied customers and is rated 4.6/5.